Privacy Policy – Plymouth Digital Services

Last updated: 22 February 2026

  1. Who We Are
    Plymouth Digital Services is the data controller for personal data collected through this website and in the course of providing our services.

Contact details:
Plymouth Digital Services
38 Sutton Court
Plymouth
PL1 4NZ

Email: [email protected]
Telephone: 01752 939 487
Facebook: PlymouthDigitalServices

  1. The Personal Data We Collect
    We collect personal data when you contact us, request a quote, become a client, or use our website.

This can include your name, business name, email address, phone number, and any information you include in messages or forms. If you become a client, it can also include service details, domain and hosting details, billing records, support requests, and communications about work we do for you.

When you browse our website, we may collect technical data such as IP address, device and browser details, pages viewed, and approximate location derived from IP. This is commonly collected through analytics and server logs.

  1. Why We Use Your Data and Our Lawful Bases
    We only use your data where we have a lawful basis under UK GDPR.

We use your personal data to reply to enquiries and provide quotes, to deliver website, hosting, domain, email, and support services, and to manage billing, renewals, and accounts. Depending on the situation, our lawful bases are contract (to provide what you asked for), legitimate interests (running and protecting our business), and legal obligation (record keeping).

If we send you marketing messages, we will only do so where permitted. Where consent is required, you can withdraw it at any time.

  1. Cookies, Analytics, Maps, and Embedded Video
    Our website uses cookies and similar technologies. Some are essential for basic site operation and security. Others are optional and are used for analytics or third-party embeds. Under UK rules (PECR), non-essential cookies generally require consent.

Google Analytics: we use Google Analytics to understand how people use the site (for example, which pages are visited and how the site performs). This involves cookies or similar technologies unless configured otherwise.

Google Maps: if we embed Google Maps, Google may set cookies or process usage data when the map loads. If we use a “click to load” approach, the map will not load until you choose to load it.

YouTube videos: when we embed YouTube videos on our pages, YouTube may set cookies or receive information about playback, depending on how the embed is configured and what you choose in your browser or consent settings.

Your choices: if we run a consent banner, you can accept or refuse optional cookies, and you can change your choice later. If you refuse optional cookies, analytics, maps, and embedded video may be limited or may require an extra click to load.

  1. Who We Share Data With
    We share personal data only where necessary to run our services, or where the law requires it.

This may include domain registrars (to register and manage domains), hosting and infrastructure providers (to host websites and email and maintain security logs), payment providers (to process payments), and professional advisers such as accountants. We also use service providers that process data on our instructions, and we put appropriate terms in place where required.

When you use embedded services like Google Maps and YouTube, those providers may receive data directly from your device as part of delivering the embed. Their handling of that data is covered by their own policies.

  1. International Transfers
    Some providers we use may process or store data outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law.

  2. How Long We Keep Your Data
    We keep personal data only for as long as needed for the purpose it was collected for, including legal, accounting, and support needs.

In general, we keep enquiry messages for as long as we need to manage follow-ups and protect against disputes. We keep client records for the duration of the service and then for a period that supports accounting, tax, and ongoing support history.

  1. Security
    We take reasonable technical and organisational measures to protect personal data. This includes access controls and sensible handling of support access. No system is completely secure, but we work to reduce risk appropriately.

  2. Your Rights
    You have rights under UK GDPR, including the right to access your data, correct it, request deletion, restrict or object to processing, and in some cases receive a copy in a portable format. If we rely on consent for any processing, you can withdraw that consent at any time.

To exercise your rights, contact us using the details in section 1. We may ask for enough information to confirm your identity.

  1. Links to Other Sites
    Our website may link to third-party websites. Their privacy practices are their own, so you should review their policies if you use them.

  2. Complaints
    If you have concerns, contact us first and we will try to resolve them. You can also complain to the Information Commissioner’s Office (ICO).

  3. Changes to This Policy
    We may update this policy from time to time. We will post the latest version on this page and update the “Last updated” date.