Support Hub
Support Hub for existing Plymouth Digital Services clients. If you need a hand with your website, this is the place to start. You’ll find help videos, short guides, and the quickest ways to get in touch so you can get back to running your business.
If you’re looking to buy ongoing support, head to the Website Support service page instead. This hub is focused on fixing problems, answering “how do I…?” questions, and making sure your site stays easy to manage day to day.
Get Support Fast
Start with the videos and guides if you can. They cover the most common fixes and simple changes, like updating text, swapping images, and checking forms. Most issues take minutes once you know where to look.
If you’re stuck or something’s broken, contact us and tell us what you’re seeing. Include the page link, what you clicked, and any error message. If it’s urgent, say so, and we’ll prioritise it for you.
Support Videos
If you want a quick fix without waiting, start here. These short videos walk you through the common tasks clients ask about, like updating text, swapping images, and checking settings.
As I add more videos, this section will grow into a simple library you can dip into any time. If you can’t find what you need, use the support form below and I’ll point you at the right steps.
Request Support
If your website is down or you’ve got a time-sensitive problem, mark your request as CRITICAL in the form. I’ll prioritise it and get back to you as quickly as I can.
If it’s not urgent, I’ll still reply with a clear next step. No ticket loops, no copy-paste replies, just practical help.
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Need Help Right Now?
If something isn’t working properly, send me a message and tell me what’s happening. I offer personal support for clients across Plymouth and the South West, and you’ll be speaking to the person who can actually fix it.
Use the form above and include your website address, what you were trying to do, and what changed. If you’ve got screenshots, add them too.
What I’ll Need From You
The quickest support starts with the right details. Include your website URL, the page or feature affected, and the steps that trigger the issue.
If you’ve had an error message, copy it exactly. If something looks wrong, a screenshot helps. This saves back-and-forth and gets your fix done faster.
Support Priorities Explained
Use Critical if your website is down, your contact form has stopped sending, or customers can’t complete an important action. Use High if something is broken but your site still loads, like a layout issue on mobile or a missing page section. Use Low for small changes like text updates, swapping images, and tidy-ups.
If you’re unsure, pick High and explain what’s happening. I’ll adjust it if needed once I’ve checked the details.
Before You Submit A Support Request
A few quick checks can save time. Refresh the page, then try a private window in your browser to rule out cached content. If the issue is on one device, try another device or browser to confirm it’s not a local setting.
If you can reproduce the problem, note the exact steps. “I clicked X then Y, and Z happened” is the most useful format.
Common Support Issues And Quick Fixes
If a form stops working, it’s often an email delivery problem, a spam filter, or a plugin update that needs a small setting change. If content looks wrong after an edit, it’s usually caching and will clear once the cache refreshes. If images won’t upload, the file is often too large, the wrong format, or the image needs resizing.
If you tell me what changed just before the problem started, I can usually narrow it down fast.
What To Include So I Can Fix It Quickly
Include your website address and the page link where the issue happens. Tell me what you expected to happen and what actually happened. If there’s an error message, copy it exactly and include a screenshot if you can.
If the issue is time-sensitive, say why. For example, “contact form stopped and I’m losing enquiries” is more useful than “urgent” on its own.
After Your Support Request
I’ll reply with the next step once I’ve reviewed your message. If it’s a quick fix, I may just resolve it and tell you what changed. If I need access or extra details, I’ll ask for the minimum I need and explain why.
If you have a management plan, mention it in the message. If you don’t, I’ll confirm any chargeable work before I go ahead.